Legal notice
LEGAL NOTICE
Last Updated: 2 June 2026
OPERATOR INFORMATION
This website, www.trustfulhands.com, and the TrustfulHands brand are owned and operated by:
Ömer Tayyip Berber
operating as TrustfulHands
Business Address: Istanbul, Türkiye
Email: support@trustfulhands.com
Phone: +90 (542) 816 8120
TrustfulHands is a brand operated as a sole proprietorship by Ömer Tayyip Berber, based in Istanbul, Türkiye. We design, handcraft, and ship premium home decor pieces — including sculptures, figurines, busts, candle holders, animal statues, mythology decor, and artistic objects — to customers worldwide.
NATURE OF BUSINESS
TrustfulHands is a consumer-facing brand (B2C) specializing in handcrafted decorative objects. All products are made by artisans in Istanbul and shipped internationally. We do not engage in wholesale, distribution, or B2B sales without prior written agreement.
CUSTOMER SUPPORT
For all customer inquiries, support requests, orders, returns, privacy questions, and general communication, please contact us:
Email: support@trustfulhands.com
Phone: +90 (542) 816 8120
Customer Support Hours: Monday – Saturday, 08:00 – 18:00 (Istanbul time)
Response Time: Within 24 hours during business hours
LEGAL INQUIRIES
For all legal matters, regulatory inquiries, dispute resolution requests, or formal correspondence, please contact us at the email address above with the subject line "Legal Inquiry." We endeavor to respond to legitimate legal inquiries within a reasonable timeframe.
POLICIES AND TERMS
All transactions, interactions, and use of the Site are governed by our published policies, which are incorporated by reference into this Legal Notice:
- Terms of Service
- Privacy Policy
- Shipping Policy
- Returns & Refunds Policy
These policies are available on the Site and at the checkout page. By accessing the Site or placing an order, you acknowledge that you have read and agreed to these policies.
PLATFORM PROVIDER
Our online store is hosted by Shopify Inc., a global commerce platform. Shopify processes transactions and stores certain customer information on our behalf. For details on how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy.
INTELLECTUAL PROPERTY
All content, branding, product photography, designs, text, logos, and other materials published on www.trustfulhands.com are the exclusive property of TrustfulHands and are protected by copyright, trademark, and other intellectual property laws. Unauthorized reproduction, distribution, or use of any content is strictly prohibited.
LIMITATIONS
The information provided on this Site is for general informational and commercial purposes. While we strive to ensure that all information is accurate and up to date, we make no warranties or representations regarding the completeness, accuracy, or reliability of any content. For full disclaimer and liability provisions, please refer to our Terms of Service.
CONSUMER PROTECTION
Nothing in this Legal Notice or in any of our published policies limits or excludes the rights granted to consumers under applicable consumer protection laws, including, where applicable, the consumer protection laws of the European Union, the United Kingdom, Türkiye, or any other jurisdiction in which mandatory consumer rights apply.
CHANGES TO THIS NOTICE
We may update this Legal Notice from time to time to reflect changes in our business operations, regulatory requirements, or other relevant circumstances. The "Last Updated" date above indicates the most recent revision. Continued use of the Site after changes constitutes acknowledgment of the updated Notice.
CONTACT
For all formal correspondence, please contact:
Ömer Tayyip Berber (operating as TrustfulHands)
Email: support@trustfulhands.com
Phone: +90 (542) 816 8120
Address: Istanbul, Türkiye