The terms of using our store.

These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Ömer Tayyip Berber, operating as TrustfulHands ("Company," "we," "us," or "our"), concerning your access to and use of the www.trustfulhands.com website, as well as any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected thereto (collectively, the "Site"). By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by all these Terms of Use.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and services to you. Supplemental terms, conditions, or policies posted on the Site are hereby expressly incorporated into these Terms of Use by reference.

We reserve the right to make changes or modifications to these Terms of Use at any time and for any reason. Changes will be communicated by updating the "Last Updated" date at the top of this page. It is your responsibility to periodically review these Terms to stay informed of any updates. By continuing to use the Site after the revised Terms of Use are posted, you agree to be bound by the updated terms.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would violate applicable laws or regulations or subject us to any registration requirements within such jurisdiction or country. Accordingly, those who choose to access the Site from other locations do so at their own risk and are solely responsible for compliance with local laws, if and to the extent they are applicable.

By using the Site, you represent and warrant that:

1. All information you submit through the Site will be true, accurate, current, and complete.
2. You have the legal capacity and agree to comply with these Terms of Use.
3. You have the legal capacity to enter into a binding agreement, or if you are a minor in your jurisdiction, you have obtained the consent of a parent or legal guardian.
4. You will not access the Site through automated or non-human means, whether through a bot, script, or otherwise.
5. You will not use the Site for any illegal or unauthorized purpose.
6. Your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

1. Systematically retrieve data or content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email or creating user accounts under false pretenses.
3. Circumvent, disable, or otherwise interfere with security-related features of the Site.
4. Engage in unauthorized framing of or linking to the Site.
5. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
6. Use any information obtained from the Site in order to harass, abuse, or harm another person.
7. Make improper use of our support services or submit false reports of abuse or misconduct.
8. Use the Site in a manner inconsistent with any applicable laws or regulations.
9. Use the Site to advertise or offer to sell goods and services without our prior written approval.
10. Upload or transmit (or attempt to upload or transmit) viruses, Trojan horses, or other material that interferes with any party's uninterrupted use and enjoyment of the Site.
11. Attempt to impersonate another user or person or use the username of another user.
12. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
13. Harass, annoy, intimidate, or threaten any of our employees, agents, or other users engaged in providing any portion of the Site to you.
14. Delete the copyright or other proprietary rights notice from any content.
15. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
16. Copy, adapt, translate, reverse engineer, disassemble, or create derivative works of any part of the Site.

Unless otherwise indicated, the Site is the proprietary property of TrustfulHands and all source code, databases, functionality, software, website designs, audio, video, text, photographs, graphics, and other content on the Site (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks"), are owned, controlled, or licensed by us and are protected by copyright, trademark, and other intellectual property laws of Türkiye, foreign jurisdictions, and international conventions.

The Content and the Marks are provided on the Site "AS IS" for your information and personal use only. Except as expressly provided in these Terms of Use, no part of the Site, Content, or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited, non-exclusive, non-transferable license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content, and the Marks. Unauthorized use of the Site, Content, or Marks may violate intellectual property laws and could result in legal action.

You may be required to register with the Site to access certain features or make purchases. By registering, you agree to:

• Provide accurate, current, and complete information about yourself as requested during registration.
• Keep your password confidential and accept full responsibility for all activities that occur under your account and password.

We reserve the right to remove, reclaim, or change any username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

If we suspect unauthorized use of your account, we reserve the right to suspend or terminate your access to the Site to protect both your account and our platform.

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information you submit to us regarding the Site or our products and services ("Submissions") are deemed non-confidential and shall automatically become our sole and exclusive property.

By submitting such Submissions, you grant us an irrevocable, worldwide, royalty-free, perpetual right to use, reproduce, modify, publish, distribute, display, and otherwise exploit these Submissions for any lawful purpose, including commercial purposes, without acknowledgment, compensation, or further consent from you.

You hereby waive any moral or proprietary rights to such Submissions and warrant that:

• The Submissions are original to you, or you have the full legal right to provide them to us.
• The Submissions do not infringe upon the intellectual property, privacy, or proprietary rights of any third party.

You further agree that we shall have no liability for any alleged or actual misuse, misappropriation, or infringement of any rights in your Submissions. We reserve the right, at our sole discretion, to remove or disregard any Submissions that we deem inappropriate, unlawful, or in violation of these Terms of Use.

The Site may include links to other websites ("Third-Party Websites") or display content such as articles, images, text, graphics, videos, software, and other materials originating from third parties ("Third-Party Content"). We do not investigate, monitor, or verify the accuracy, reliability, or completeness of any Third-Party Websites or Third-Party Content. As such, we are not responsible for any Third-Party Websites accessed through the Site or any Third-Party Content made available through the Site, including their content, opinions, privacy practices, or policies.

The inclusion of, or linking to, any Third-Party Websites or Third-Party Content on the Site does not mean that we endorse or approve them.

If you choose to leave the Site and access Third-Party Websites, or use any Third-Party Content, you do so entirely at your own risk. Once you leave the Site, these Terms of Use no longer apply, and you should review the terms, conditions, and privacy policies of any Third-Party Website you visit or any applications you use or install.

Any purchases made through Third-Party Websites are solely between you and the third party. We are not responsible for any such purchases or transactions, and we disclaim any liability arising from them. By accessing or interacting with Third-Party Websites or Content, you agree to hold us harmless from any losses, damages, or harm caused by your use of such products, services, or content, or any interactions with third parties.

We reserve the right, but not the obligation, to:

• Monitor the Site to ensure compliance with these Terms of Use.
• Take any legal action we deem necessary, at our sole discretion, against users who violate these Terms of Use or applicable laws, including, but not limited to, reporting such violations to law enforcement authorities.
• Refuse, limit, restrict, or disable access to any content or contributions you provide, in whole or in part, if we determine it to be inappropriate, excessive, or disruptive to the Site's operation, without prior notice or liability.
• Remove or disable any files or content that, in our sole judgment, are too large or place an unreasonable burden on our systems.
• Manage the Site to safeguard our rights, protect our property, and ensure the Site and related services function efficiently.

We value your privacy and are committed to protecting your personal data. Please carefully review our Privacy Policy, which is available on the Site. By accessing or using the Site and the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use.

Please note that our business operations are based in Türkiye, while the Site is hosted on Shopify's servers, which are primarily located outside of Türkiye, including in the United States. If you access the Site from regions such as the European Union, the United Kingdom, or any other part of the world where laws regarding personal data collection, use, and disclosure differ, you acknowledge and consent to the transfer, processing, and storage of your data in Türkiye and other jurisdictions where our service providers operate.

Furthermore, we do not knowingly collect or request personal information from individuals under the age of 13, nor do we knowingly market to children. If we become aware that a child under the age of 13 has provided personal information to us without verified parental consent, we will take immediate steps to delete such information as soon as reasonably possible.

We also encourage international users to review and comply with their own region's data protection and import regulations when accessing or purchasing from our Site.

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we cannot guarantee that your computer monitor's display of colors will be accurate, and slight variations may occur.

All products are handcrafted by artisans in Istanbul. As such, each piece is unique and may have slight variations in size, color, texture, finish, and design due to the nature of handcrafted work. These variations are not defects but signatures of handmade craftsmanship and should be expected as part of every purchase.

We reserve the right to limit the quantities of products offered or discontinue any product at any time without prior notice. Prices for all products are subject to change at our sole discretion.

Availability: Some of our products may be available in limited quantities. We cannot guarantee the availability of an item until your order is processed. If a product becomes unavailable after you place an order, we will notify you and provide a refund or alternative solution.

Product prices are listed in U.S. Dollars (USD). Depending on your location and browser settings, product prices may also be displayed in your local currency for convenience. Please note that final charges will be processed in U.S. Dollars, and any currency conversion rates are determined by your payment provider or financial institution.

Shipping fees and applicable taxes will be calculated at checkout where applicable.

We ship worldwide via DHL Express and FedEx International. Shipping is free on every order, with no minimums. International orders may be subject to customs duties, import taxes, VAT, and other fees imposed by the destination country. These charges are not included in the product price or shipping cost and are the responsibility of the customer.

You are also responsible for ensuring that the products you purchase comply with your local laws and import regulations. Delivery times may vary depending on the destination and customs clearance procedures. By placing an order, you acknowledge and accept these conditions.

For full shipping details, please review our Shipping & Delivery page.

Kindly ensure you have read and understood our Returns & Exchanges policy provided on the Site prior to making any purchases.

Returns are accepted within 14 days of delivery for damaged items, manufacturing defects, or wrong items shipped. We do not accept returns for change of mind, as each piece is handcrafted to order. Full terms are outlined in our Returns & Refunds Policy.

We accept the following forms of payment through our secure payment partners:

• Visa, MasterCard, American Express
• Shopify Payments
• Stripe
• PayPal
• Other supported payment methods at checkout

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update your account and payment information, including your email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Applicable taxes will be added to the price of purchases as required. We reserve the right to change prices at any time. All payments are processed in U.S. Dollars.

You agree to pay all charges at the prices then in effect for your purchases, including any applicable taxes and shipping fees. You authorize us to charge your chosen payment provider for these amounts upon placing your order. If we detect any errors in pricing, we reserve the right to correct them, even after payment has been received.

We reserve the right to refuse any order placed through the Site. At our sole discretion, we may limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same payment method, or orders that use the same billing or shipping address. We also reserve the right to limit or prohibit orders that, in our judgment, appear to be placed by dealers, resellers, or distributors.

As part of the Site's functionality, we may provide links to our social media accounts, including but not limited to Instagram, Pinterest, and others. You may also have the option to link your account on the Site with third-party accounts (each a "Third-Party Account").

By linking your Third-Party Account, you represent and warrant that:

• You have the legal right to disclose your Third-Party Account login credentials to us or grant us access without breaching any terms governing your Third-Party Account.
• You authorize us to access, retrieve, and store content from your Third-Party Account (the "Social Network Content") as necessary to provide features or services through the Site.

When interacting with our social media pages or accounts, you agree to behave respectfully and refrain from posting any content that is illegal, defamatory, harassing, obscene, or otherwise inappropriate. Any comments, posts, images, or other content shared on our social media platforms may be publicly visible. By posting such content, you grant us the right to use, repost, or share it for promotional purposes without further approval or compensation.

Please note that your relationship with third-party service providers (e.g., Instagram, Pinterest) is governed solely by your agreements with those platforms. We do not control or endorse their terms, conditions, or privacy practices. If any Third-Party Account becomes unavailable, or our access to such accounts is terminated, any Social Network Content associated with your account may no longer be available.

You may disable the connection between your account on the Site and any linked Third-Party Accounts at any time through your account settings or by contacting us directly. Upon disconnection, we will attempt to delete any information retrieved from the Third-Party Account, except for your username and profile picture, which may remain associated with your account.

We reserve the right, but not the obligation, to monitor and remove any content on our social media pages that we deem inappropriate, offensive, or in violation of applicable laws or our policies.

These Terms of Use will remain in full effect while you access and use the Site. Without limiting any other provision within these Terms, we reserve the right, at our sole discretion and without prior notice or liability, to restrict, suspend, or terminate access to the Site and the Marketplace Offerings (including blocking specific IP addresses) for any individual, for any reason or no reason at all. This includes, but is not limited to, breaches of any representation, warranty, or covenant outlined in these Terms of Use, or violations of any applicable laws or regulations.

We may, at any time and without warning, terminate your access, delete your account, and remove any content or information you have posted on the Site.

If your account is suspended or terminated, you are strictly prohibited from creating a new account using your name, a false name, a borrowed name, or the name of any third party, regardless of whether you are acting on behalf of another entity or person.

In addition to account termination or suspension, we reserve the right to pursue appropriate legal remedies, including but not limited to civil, criminal, or injunctive actions, as necessary.

We reserve the right, at our sole discretion, to change, modify, or remove the content of the Site at any time and for any reason without prior notice. While we strive to keep the information on our Site accurate, we have no obligation to update any content or information provided on the Site.

Additionally, we reserve the right to modify, suspend, or discontinue all or any part of the Marketplace Offerings at any time, without prior notice. We shall not be held liable to you or any third party for any changes, price adjustments, suspensions, or discontinuations of the Site or the Marketplace Offerings.

We cannot guarantee that the Site or the Marketplace Offerings will always be available. From time to time, we may encounter hardware, software, or other technical issues, or need to perform routine or emergency maintenance, which may result in interruptions, delays, or errors. We reserve the right to update, revise, suspend, discontinue, or otherwise alter the Site or the Marketplace Offerings at any time and for any reason without prior notice to you.

You acknowledge and agree that we shall not be liable for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any periods of downtime, maintenance, or discontinuation.

Nothing in these Terms of Use shall obligate us to maintain, support, or provide updates, releases, or corrections to the Site or the Marketplace Offerings.

To expedite resolution and control the cost of any dispute, controversy, or claim related to these Terms of Use (each a "Dispute" and collectively, the "Disputes") brought by either you or us (individually, a "Party" and collectively, the "Parties"), the Parties agree to first attempt to resolve any Dispute informally through negotiation for at least thirty (30) days before initiating formal proceedings. Such informal negotiations will commence upon written notice from one Party to the other Party.

If the Parties are unable to resolve a Dispute through informal negotiations, the Dispute shall be governed by and construed in accordance with the laws applicable to our operating jurisdiction. Any disputes arising from or relating to these Terms of Use or your use of the Site shall be subject to the exclusive jurisdiction of the relevant courts in our operating region, except where mandatory consumer protection laws of your country of residence provide otherwise.

The United Nations Convention on Contracts for the International Sale of Goods (CISG) is expressly excluded from these Terms of Use.

The Parties agree that any dispute resolution shall be limited to the Dispute between the Parties individually. To the fullest extent permitted by law:

• (a) No proceeding shall be joined with any other proceeding;
• (b) There is no right or authority for any Dispute to be resolved on a class-action basis or to utilize class-action procedures; and
• (c) No Dispute may be brought in a representative capacity on behalf of the general public or any other persons.

The Parties agree that the following Disputes are not subject to the above informal negotiations provisions:

• Disputes seeking to enforce or protect, or concerning the validity of, any intellectual property rights of a Party;
• Disputes involving allegations of theft, piracy, invasion of privacy, or unauthorized use; and
• Claims for injunctive relief to prevent immediate harm.

Any Dispute must be filed within one (1) year of the date the cause of action arose, except where applicable consumer protection laws provide a longer period. If not filed within this time frame, the claim is permanently barred, subject to applicable law.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions, including descriptions, pricing, availability, and other details related to the Marketplace Offerings. We reserve the right to correct any errors, inaccuracies, or omissions at any time, without prior notice.

We also reserve the right to change or update the information on the Site at any time to reflect corrections or updates, including after you have submitted an order. However, we make no guarantee that all errors, omissions, or inaccuracies will be corrected immediately.

The Site and the Marketplace Offerings are provided on an "as-is" and "as-available" basis. By using the Site, you acknowledge and agree that you do so at your own risk. To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, related to the Site and your use of it. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We make no guarantees or representations regarding the accuracy, completeness, or reliability of the content on the Site or the content of any third-party websites linked to it. We shall not be held liable for:

• Errors, inaccuracies, or mistakes in the content or materials on the Site;
• Personal injury or property damage arising from your access to or use of the Site;
• Unauthorized access to or use of our secure servers and any personal or financial data stored within them;
• Interruptions or disruptions in the transmission of the Site;
• Bugs, viruses, trojans, or similar harmful components transmitted to or through the Site by third parties; or
• Any omissions, errors, or damages of any kind resulting from the use of content made available via the Site.

We do not endorse, guarantee, or assume responsibility for any product or service advertised or offered by a third party through the Site, any hyperlinked website, or any mobile application included in advertisements or banners. We will not be a party to or responsible for monitoring any transaction between you and third-party providers of goods or services.

As with any product or service purchased through any medium or platform, you should exercise your own judgment and take appropriate precautions when making purchases.

To the fullest extent permitted by law, TrustfulHands, its owner, employees, affiliates, agents, licensors, or suppliers shall not be held liable for any direct, indirect, incidental, consequential, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, loss of data, or other damages arising from:

• Your use of, or inability to use, the Site or Marketplace Offerings;
• Unauthorized access to or alterations of your transmissions or data;
• Any interruption, suspension, or termination of the Site's services;
• Any bugs, viruses, trojan horses, or other harmful components transmitted to or through the Site by any third party;
• Errors, inaccuracies, or omissions in any content provided on the Site or via the Marketplace Offerings.

In no event shall our total liability to you for any claims related to your use of the Site or Marketplace Offerings exceed the greater of the amount you paid to us during the twelve (12) months prior to the cause of action arising or $100 USD.

Some jurisdictions do not allow limitations on incidental or consequential damages, so the above limitations may not apply to you. In such cases, our liability will be limited to the fullest extent permitted by law. Nothing in these Terms limits or excludes your statutory rights as a consumer where applicable.

You agree to defend, indemnify, and hold harmless TrustfulHands, its owner, affiliates, licensors, agents, partners, and employees from and against any loss, damage, liability, claim, or demand, including reasonable attorneys' fees and expenses, made by any third party due to or arising out of:

• Your use of the Site or Marketplace Offerings;
• Your breach of these Terms of Use;
• Any violation of the rights of a third party, including but not limited to intellectual property rights; or
• Any overt harmful act toward another user of the Site with whom you connected via the Site.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of such claims. You agree not to settle any matter without our prior written consent.

We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data related to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site.

You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of data.

By using the Site, you acknowledge and agree that we may process your data in accordance with our Privacy Policy, which is incorporated into these Terms of Use.

By visiting the Site, sending emails to us, or completing online forms, you acknowledge that such actions constitute electronic communications. You consent to receive electronic communications from us and agree that all agreements, notices, disclosures, and other communications provided electronically, whether via email or on the Site, fulfill any legal requirement that such communications be in writing.

You further agree to the use of electronic signatures, contracts, orders, and other records, as well as the electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Site. By doing so, you waive any rights or requirements under laws, regulations, ordinances, or other legal provisions in any jurisdiction that require an original signature, physical delivery, or the retention of non-electronic records, or that mandate payments or credits to be processed by non-electronic means.

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Marketplace Offerings constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision.

These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control.

If any provision or part of a provision of these Terms of Use is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions.

There is no joint venture, partnership, employment, or agency relationship created between you and us as a result of these Terms of Use or use of the Site or Marketplace Offerings. You agree that these Terms of Use will not be construed against us by virtue of having drafted them.

You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

• Owner: Ömer Tayyip Berber (operating as TrustfulHands)
• Brand: TrustfulHands
• Email: support@trustfulhands.com
• Phone: +90 (542) 816 8120
• Business Address: Istanbul, Türkiye
• Customer Support Hours: Monday – Saturday, 08:00 – 18:00 (Istanbul time)

TrustfulHands is a brand operated by Ömer Tayyip Berber.