FAQs | Frequently Asked Questions
Find quick and clear answers about orders, shipping, returns, product care, and more.
Quick Answers
Orders & Shipping
When will my order ship ?
All orders are prepared with care and typically ship within 1–3 business days.
Do you ship internationally ?
Yes, We ship worldwide. Delivery times vary by country and shipping method.
Will I receive a tracking number ?
Yes. You will receive a tracking link via email as soon as your order is dispatched.
Returns & Exchanges
Can I return my item ?
Yes, we accept returns within 14 days of delivery.
Items must be unused and in original condition.
How do I start a return ?
Simply contact us at support@trustfulhands.com with your order number.
We’ll guide you through the process.
Do you offer exchanges ?
Yes, depending on availability, we are happy to arrange an exchange.
What if my item arrives damaged ?
We will replace any item damaged during transit.
Send us clear photos at support@trustfulhands.com
Product Information
What materials are your sculptures made of ?
Our sculptures are handcrafted from high-quality resin, reinforced for durability and long-lasting beauty.
Are your sculptures handmade ?
Yes, each piece is individually handcrafted and hand-finished by skilled artisans.
How do I clean and care for the sculptures ?
Simply wipe with a soft, dry cloth.
Avoid harsh chemicals or abrasive cleaning tools.
Custom Orders
Do you create custom sculptures ?
Yes, we offer custom, large-scale fiberglass sculptures tailored to your vision.
How long does a custom order take ?
Production typically takes 4–8 weeks, depending on size and complexity.
What materials do you use for custom pieces ?
All custom sculptures are crafted from premium fiberglass, ensuring strength, detail, and lightweight construction.
Send Us a Message
We’ll get back to you as soon as possible.